Frequently Asked Questions
Everything you need to know about your JW PEI shopping experience.
What materials are used in JW PEI products?
JW PEI is committed to sustainable fashion. All our handbags and accessories are crafted from high-quality vegan leather and recycled plastic bottles, ensuring luxury aesthetic without compromising our ethical values.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days depending on your location. Please note that processing time at our warehouse can take an additional 1-3 business days.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.
Do I have to pay for customs and duties?
For most international orders, duties and taxes are calculated and paid at checkout. However, some regions may require payment upon delivery depending on local customs regulations.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our tracking portal where you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna and Afterpay in select regions.